Terms & Conditions

ServerViking Ltd. agrees to provide services to the Subscriber, subject to the following (“Terms of Service”). ServerViking Ltd., the company here after referred to as, (“ServerViking “), (“Us”), (“We”) and The Client, (“Customer”), (“Client”) and (“You”). Use of ServerViking Service constitutes acceptance and agreement to AUP (“Acceptable Use Policy”) and ToS (“Terms of Service”). All provisions of this contract are subject to change from time to time at the discretion of ServerViking. Subscriber understands that change to the ToS by ServerViking shall not be grounds for early contract termination or non-payment.

Refunds and Disputes

VPS Servers and Web Hosting services are eligible for refunds within seven twenty-four hour days of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made through the gateway in which initial payments were made. All of our other services, including product addons and domains are not eligible for a refund. Refunds cannot be requested without probable cause; in addition to this non-monthly terms are non-refundable. Our 168 hour money back guarantee applies to a new client’s first order only. Refunds issued for billing errors are made on a per case basis.

Cancellations

To terminate your services you must cancel via our WHMCS billing area at http://hosthavoc.com/billing using the cancellation request form. A cancellation request must be submitted when a client wishes to no longer proceed with their service. Accounts with a credit card on file will automatically attempt to renew until cancelled.

Exploitation

Clients are disallowed from exploiting services to modify settings of features beyond which they are permitted in their rental agreement.

Liability Limitation and Exclusion

ServerViking, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. ServerViking shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client’s services in the event of a charge dispute, despite the outcome of the dispute.

Support

Any support requests required for products from ServerViking shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.

Promotions

ServerViking cannot guarantee that all promotion codes will work all of the time.

Legal Contact

ServerViking retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. ServerViking regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from ServerViking you permit us to modify your server, this includes, but is not limited to, changing settings, uploading and other tasks related to running any server. Any verbal or written action to compromise our server systems or any other equipment owned by ServerViking will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to ServerViking your server will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. ServerViking retains the sole right to stop, start, and modify your server at any given time.

Prohibited Usage

Web hosting services provided by ServerViking are not to be used for any of the following: pornography, sending of spam or bulk emails whether they are considered solicited or unsolicited, file sharing/repositories/storage, fraudulent activity, extortion or blackmail. Clients utilizing this service may also not upload any sort of malicious scripts/software; this includes the following but not limited to items involving phishing, backdoors, CPU/memory eating scripts or any application that makes heavy usage of system resources. You may not use our services for anything that could be considered illegal in the United Kingdom.

Termination

We reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed. Services which are suspended for non-payment will be terminated 7 days after the renewal invoice is due.